The perfect service to keep your brand’s promise
Your devices and machines are essential to your customers’ operations. When failures occur, on-site service needs to be reliable, well prepared, and aligned with your brand.
LPR On-Site Services cover repairs and maintenance through a nationwide engineer network. We plan, dispatch, and document each service to keep operations reliable.
LPR operates as an efficient extension of your team, providing neutral, expert service under your brand’s banner. You focus on your business’ scope, processes, and communication,we take care of any on-site execution at your customers’ locations.
Why use LPR?
Nationwide engineer network
Reliable service availability across all regions.
High first-time-fix rate
More issues resolved on the first visit with proper preparation and the right parts.
Scalable cost structure
Consistent service costs through standardised processes.
Reduced downtime
More stable operations at the end customer through clear priorities and coordination.
Audit-proof documentation
Transparent service performance through clear documentation of all actions.
Integrated maintenance and inspection services
Maintenance and recurring inspections (e.g. DGUV) are professionally executed and documented.
How LPR supports your on-site services
We manage the full service flow end to end — from case intake and qualification to dispatch and final reporting. This ensures engineers are properly prepared, with the right information and parts in place, so issues can be resolved on the first visit wherever possible.
For manufacturers and distributors control and visibility are key. That’s why we always define service windows, response logic, and reporting structures with them. LPR fits into your existing customer-facing model: either as a service partner representing your brand or as a neutral provider working in the background, supporting you with clear communication and transparent processes.
Key industries that benefit from our On-site services
LPR supports with on-site repair and maintenance solutions , built for your customers’ need.
Infrastucture
Time-critical solutions such as ticketing, terminals, and access systems with high uptime requirements.
Retail
Repairs during ongoing store operations to keep POS, back-office, and in-store technology available.
MedTech
Technical support for medical devices in sensitive environments with strict compliance requirements.