Office devices

High operational stability for office infrastructures

Printers, scanners, MFPs, digitisation solutions, and PC systems need to run reliably every day, whether they function at the headquarters, branches locations, or home offices. Downtime disrupts workflows and requires more work for anyone across the organisation.

At the same time, service and logistics teams face cost pressure, strict SLAs, and the challenge of rolling out new device generations cleanly.

LPR connects service logistics and field service so that repair visits are optimised, rollouts become straightforward, and devices remain available to the end users as much as possible.

Transparent logistics for every rollout

Whether it’s a hardware refresh or new multifunction devices, office device rollouts need control and precision. Real-time visibility into the location and schedule of assets and personnel minimises redundant trips, downtime, and unexpected delays.

LPR creates this visibility along the service chain, from parts supply and engineer planning, to the return of defective components and legacy devices.

What IT providers gain with LPR

Optimised repair visits through aligned parts logistics and engineer planning
Higher device availability for end users, thanks to stable service and logistics processes
Spare parts delivered ahead of the workday before 07.00 start to engineers, nightlocker, parcel lockers, or PUDO locations
Transparent rollouts of new generation device with clear status and traceable progress
Better cost control in service through fewer empty trips and targeted stock holding
Consistent service experience across sites, countries, and partners
Traceable documentation for audit, compliance, and SLA-driven environments
Relief for internal teams through clearly defined responsibilities across all interfaces
Flexibility to combine individual building blocks or complete end-to-end solutions