Structured service and logistics processes for retail networks
In retail, many elements are closely connected: POS availability, timely delivery of equipment and components, predictable rollouts, and reliable support for store teams.
When these elements are managed separately, coordination becomes more difficult, increasing complexity, cost, and the risk of disruptions in store.
LPR connects logistics and service into one coordinated flow: from storing equipment and spare parts, to delivery to store, through to installation, support and repair.
Instead of managing separate providers, you have one setup that keeps everything aligned and easier to control.
You choose exactly the modules you need: logistics services, technical services, or an end-to-end configuration for specific locations, regions, or stores.
Continuous flow instead of service silos
For your stores, it hardly matters whether an issue is caused by logistics delays or technology malfuctions. What counts is that the systems work so the store can open to customers, and that the required equipment is on site in time. LPR designs transport, warehousing, field services, repairs, and helpdesk as one connected centre.
Service incidents are assessed early, and spare parts, deliveries and on-site service are coordinated accordingly. Returns and repairs are fed back into available stock, keeping material in circulation.
This reduces gaps between warehouse, logistics and service, and creates a more predictable setup for both head office and store teams.
- Higher availability of POS systems and retail technology across all stores
- Professional repair and maintenance services for POS and store technology to ensure smooth store operations
- Aligned Logistics and service processes for higher efficiency
- Fast provision of devices and spare parts from warehouse and FSL structures
- Standardised service and logistics processes nationwide with clear escalation paths
- Spare parts delivered ahead of the workday before 07.00 start to engineers, nightlocker, or PUDO
- Better resource management between IT, operations, logistics, and external partners
- Consistent in-store customer experiences thanks to reduced POS downtime
- Flexibility to combine individual modules or full end-to-end scenarios as needed
One control logic for logistics and service
LPR connects technical logistics, warehouse structures and field services – giving you one coherent way to manage your retail technology.
Less complexity for store teams
Individually defined projects and customer processes to ensure a standardised execution in each store location,regardless of the scope of services.
Scalable across banners and regions
The building blocks can start with pilots or individual banners and scale up to wider networks and countries over time.
Core services for retail
In retail, LPR combines on-site capabilities, central coordination, and structured technical and material flows.
On-site repairs
On-site repairs tailored to your device fleet, with optimised parts supply and structured visit planning.
Rollout & Installation
Structured installation and commissioning of new generation devices planned across sites and countries.
Technical end-user helpdesk
Technical helpdesk that efficiently links pre-qualification, remote resolution, and field visits.
Spare parts logistics
Central repair center for components and devices, including documentation and controlled return into your asset base.
Find your solution
Identify the right combination of LPR logistics services for your machines and operating sites.
Insights
Expert content and practical examples about service logistics, spare parts management, and engineering.